Legal

Terms

Effective 1 August 2026

These terms cover sestala.com, the Sestala booking pages and the Sestala app, all operated by Leon & Vera OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia, registry code 17303070. Using them means accepting these terms.

1. Who you are dealing with

This is the most important section on the page, so it comes first.

Every Sestala studio is independently owned and operated. A local operator holds a licence from us to run it under the Sestala name and to our standards. That operator owns or leases the machine, holds the lease on the room, employs the staff, sets the prices and bills the members.

So there are two different relationships, and they are with two different people.

We are not a party to your session or your membership. We do not sell sessions, we set no price, and no money you pay ever passes through us. What we provide is the software you book with and the standard the studio is held to.

Your agreement with your studio is with them, under the law of the country the studio is in. Their terms cover it, and they are the people to ask about it.

The name and address of the operator of any studio is on its studio page, and we will tell you if you ask.

2. Who can book

Sestala sessions are for adults. You must be 18 or over to book a session and to use the Sestala app. Your studio checks this before your first session.

3. Booking a session

No account, no app, no password. You choose a studio, a session and a time. You give a mobile number, we text you a six-digit code once, and that is the whole of it. A first name is optional.

Holding a time. When you continue to the last step, the time is held for you for ten minutes. A hold is not a booking. If the ten minutes run out we offer you the nearest free time.

A booking exists when the confirmation is on your screen. If it does not confirm, it did not happen, and we will tell you so plainly rather than let you think otherwise.

Your booking link is your key. You get a link to an arrival card carrying your code, your time and the address. Anyone holding that link can see and cancel the booking, so keep it to yourself. If you lose it, you can have it sent again to the number you booked with.

Changing or cancelling. Both are on the arrival card. The cancellation deadline is set by your studio, usually two hours before the start, and it is shown before you book and again when you confirm. Sestala never charges you a cancellation fee, because Sestala never charges you anything. Whether your studio does is their policy, on their terms.

Your first visit is different. It is a longer appointment, a person is there to receive you, and the health screening in section 5 happens then. If you pick a short session for a first visit, we will fit you into the first-visit format and tell you why.

How many bookings you can hold. A studio may cap how many upcoming bookings one person holds, and may decline bookings from someone it has asked not to return. That is the studio’s decision, not ours.

4. Prices and payment

The price is your studio’s. It is shown on the studio’s page and on your booking summary, for information. We publish no price of our own and we do not set theirs.

You pay at the studio. We never ask for a card online, we never hold card details, and no payment or refund ever runs through us. Every question about a charge, a refund or an invoice goes to your studio.

5. Health and safety

Sestala sells recovery and wellbeing. It is not medical treatment. Nothing on our sites, in the app, or in a studio is medical advice, a diagnosis, or a claim to treat, cure or prevent anything. If you have a health concern, see a doctor or a physiotherapist.

Before your first session, your studio takes you through a health screening. It happens on paper, at the studio, and you sign it. It asks about conditions that make a robot-delivered session unsuitable. Your studio will ask you again from time to time, and whenever something about your health changes.

That screening belongs to your studio. It is their process and their responsibility, required of them by their licence with us. Your answers stay in their files, they are never entered into any Sestala software, and nobody at Sestala sees them.

Answer it honestly, and tell the staff if anything changes. It exists to keep you safe, and it only works if it is true.

If the screening says the session is not suitable for you, your studio will decline it. They will not tell you what they think is wrong with you, because they do not know and must not guess, and they will always point you somewhere useful.

During the session, follow the studio’s instructions, use the stop control the moment you want to, and tell the staff at once if anything is uncomfortable. You are in charge of the session.

The session is delivered by your studio, on their machine, in their room, by their staff. Anything that happens during it is a matter between you and them, and the machine’s manufacturer where the machine is at fault.

6. Membership

Your membership is a contract with your studio, not with us. Its price, its length, its notice period and how to end it are in your studio’s own terms, under the law of the country they are in. We publish none of that, because it is not ours to publish.

What our software holds is your entitlement, and two rules of it affect you directly.

7. Waitlists and founding offers

Joining a city waitlist commits you to nothing. No money is taken and none is asked for. It tells us where people want a studio.

A founding offer, where one is made, is your studio’s offer. If you set up a payment arrangement, you do so on the operator’s own payment provider, never on our pages. The terms of that offer, including refundability before opening, are the operator’s and are stated to you at the time.

8. The app

The app is optional and is required for nothing. Everything you can do in it, you can do on the web without installing anything and without signing in.

You sign in with your mobile number and a one-time code. There is no password. Your number is your identity, so keep your phone and your number secure, and tell us if you lose control of either. Signing out ends that device’s session only.

9. Fair use

Do not attempt to guess, scrape or enumerate booking codes. Do not probe, overload or attack the service. Do not book in someone else’s name without their agreement, and do not make bookings you do not intend to keep. We can suspend access where this happens.

10. What we do and do not promise

We aim for the booking service to be there whenever you need it, and we build it to fail honestly rather than optimistically: a booking that cannot be confirmed is refused rather than shown as successful. We do not promise the service will be uninterrupted or error-free, and we may change, suspend or withdraw parts of it.

If the service is unavailable, your studio can still be reached by telephone. The number is on its studio page and on its door.

11. Content and brand

The Sestala name, the wordmark, the design, the text and the photography on these sites are ours or our licensors’. You may read, print and share pages for your own use. You may not republish them commercially or use our brand without written permission.

12. Liability

We are responsible for the website, the booking service and the app. We are not responsible for your session, your studio, your membership or the machine. Those belong to your studio and, for the machine, to its manufacturer.

For what is ours, we are liable without limit for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for anything else the law does not allow us to limit. Beyond that, and to the extent the law allows, our liability is limited to loss that was reasonably foreseeable when you started using the service, and we are not liable for business losses.

Nothing in these terms removes or reduces your statutory rights as a consumer.

13. Complaints

14. Law and courts

These terms are governed by Estonian law. If you are a consumer, that does not take away the protection given to you by the mandatory law of the country you live in, and you can bring proceedings in the courts of that country.

Your contract with your studio is a separate matter, governed by the law of the country the studio is in.

15. Changes

We may change these terms, and when we do the new version appears here with a new date. Where a change materially affects you, we will say so rather than bury it.

16. Contact

Leon & Vera OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia. hello@sestala.com. Registry and VAT details are on the Imprint.